Refund Policy
Intellectual Property Rights:
Well Hair website and its content, including source code, databases, software, website designs, audio, video, text, photographs, and graphics (“Content”), and trademarks, service marks, and logos (“Marks”), are the exclusive property of Well Hair, licensed to us, and are protected by copyright and trademark laws and various other intellectual property rights and unfair competition laws in India, foreign jurisdictions, and international conventions.
The Content and Marks on the website are provided “AS IS” for your personal information and use only. Except as expressly provided in these Terms of Use, no part of the website, Content, or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose without our express prior written permission.
If you are eligible to use the website, you are granted a limited license to access and use the website and to download or print a copy of any portion of the Content for your personal, non-commercial use. All rights not expressly granted are reserved by Well Hair.
Payment Terms:
We accept Cash on Delivery (COD) and online payment methods. You agree to provide accurate purchase and account information for all orders made on the website. You also agree to keep your account and payment information, including email address, payment method, and payment card expiration date, up to date. Sales tax will be added to the purchase price as required. We reserve the right to change prices at any time. All payments are in Indian Rupees.
You agree to pay all charges at the prices then in effect for your purchases and any applicable shipping fees. You authorize us to charge your chosen payment method for any such amounts upon placing your order.
[If your order is subject to recurring charges, you consent to our charging your payment method on a recurring basis without requiring your prior approval for each recurring charge until you cancel the applicable order.] We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment.
We reserve the right to refuse any order placed through the website. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same payment method, and/or orders that use the same billing or shipping address. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.
Return/Refund/Cancellations Policy:
Please note that we do not offer refunds. However, if you receive a wrong or defective product, please contact us within 48 hours of receiving the product. To request an exchange, provide the following details:
- Proof that the product is undamaged or unused.
- Images of the product from all angles for our investigation.
In cases where we suspect fraudulent activity, all claims will be considered invalid. Exchange requests must be submitted within 2 days of product delivery. Claims made after this period will not be entertained.
If you wish to cancel an order, please contact us as soon as possible. If the order has not been processed, we will be able to cancel it and issue a full refund. However, if the order has been processed, it cannot be canceled.
Shipping Policy:
At Well Hair, we are committed to providing fast and efficient shipping to our customers. We offer shipping to addresses within India using air shipping as our standard method. Delivery typically takes 3-5 business days.
Orders placed before 12:00 PM IST, Monday to Friday, will be processed on the same day, while orders placed after 12:00 PM IST or on weekends will be processed the following business day.
In the event of a delay or a lost package, we will work with the shipping carrier to resolve the issue as quickly as possible. However, we cannot be held responsible for any delays caused by the shipping carrier.
Thank you for choosing Well Hair for your online shopping needs. If you have any further questions, please feel free to contact us.